Up to some weeks ago I was really impressed about developing for the iPhone. Learning the programming language Objective-C and XCode was not a big deal at all.
My first iPhone app Rooms (Affiliate Link) evolved great over the time and still plays very nice between its competitors. Furthermore it reached the magic 20.000 (customers) some days ago *yey* ;o)
But things changed a bit…
Starting about 1,5 months ago Apple made some changes which needed accepting a new agreements within the Developer Portal and iTunesConnect, which I did nearly exact the day they were released.
Since this time I got an error every time I logged into iTunesConnect. It said I need to accept some ‘new agreement’ but provided me a link that said all my agreements ‘has been accepted’ already…
Luckily this page also had a “continue” button which still let me access most of the iTunes Connect portal.
So I filed a bug and also sent an eMail to Apple which never got any real response.
Then about 4 weeks ago I then wanted to update Rooms and just saw that the same ‘agreement error’ page had no continue button when trying to access the app update page. At this time I really started to feel what’s coming next :-/
So I called the german dev support hotline, which said they’ll look into that and then call me back. Some days later I got the response on the phone that this will take until the next week and the technical support is looking into it. So I waited some more days which only resulted in an email saying “Your issue has been fixed”.
I think I don’t have to tell you that the issue still was there 
And emailing back some screenshots again did not bring any new response…
Finally about 1,5 weeks ago I just checked iTunes Connect again to look into my financial reports and saw that there was a ‘new agreement waiting to be accepted’.
So I did accept it and could finally access the whole portal again without seeing this annoying error anymore!
Asking by email why no one tried to tell me that the issue was fixed now, also did not get any response
If you think the story now has its’ happy end… FAILED
Ready updating my app I then had to wait some days for the review being done. Asking for a little speedup by mail … ya … did not get any response 
Now it was time for the little appstore review dwarfs *g* – Because Rooms is a chat client and people are porn-heads all the day, the reviewing person told me that Rooms needs a little tweaking of its rating to ‘frequent mature or suggestive themes’ which finally results in the annoying 17+ rating.
Within this email he told be how to do that:
Please visit iTunes Connect to resubmit your binary and rate your application appropriately.
So I went into iTunes Connect, resubmitted my app (although I don’t know why I would have to do that just to re-rate it) just to see that I could NOT change any rating information within this process. So I tried to change the general information of the update and the currently active binary, which both had a disabled rating table (disabled radio buttons).
Time for another email But after sending the email (in which I also made clear that I’m ‘a bit upset’) I today decided to call the dev support hotline again, because I don’t really expect any reaction about my email
But as also expected, they could not really help me with this issue and I really should contact dts@apple.com … ya… sure…
After sending this email just for fun now, I decided to ask my best friend Google again (like I btw did all the time for weeks already)
And what should I say… I FIXED THIS FUCKING ISSUE BY MYSELF!!! Take this APPLE!
Saying this I also want to make clear that it isn’t even a real issue at all… Its just the fact that Apple decided that you can’t change the rating after you already sent the binary in for review. And their own review people don’t seem to really know this by themself, which will explain the short and wrong text within their submission feedback email.
All you have to do is to rate the update WHILE the binary is rejected and the review process is “halted” and just replace the binary afterwards. So if you already replaced the binary, you will have to reject it again (the update information will still be there), edit the information>ratings (you will see the radio buttons are active now), and replace the binary again.
Just to ask if one of the review guys read this: Why the heck can’t you just set the right rating by yourself (cause you actually told the right rating within the rejection mail) and go on with the review?! Why making all this nonsense? Why make ME and YOU more work than its worth???? Every and every day…
